Refund policy
Return & Refund Policy
Effective January 27, 2026
Because each item is made to order, we do not accept returns or exchanges for reasons such as incorrect sizing, color preference, or change of mind.
Please review size charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will make it right.
Contact us within 7 days of delivery at:
whiteinkcreates@gmail.com
Include:
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Your order number
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A clear photo of the issue
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A brief description
If approved, we will offer a replacement or refund at no additional cost.
Do not send items back without contacting us first. Unauthorized returns will not be accepted.
Size Issues
All items are printed on demand. Because of this, we cannot accept returns or exchanges for incorrect size selection.
Please use the provided size guides before ordering. If you have questions before purchasing, email us and we will gladly help.
Custom or Personalized Products
Custom or personalized items are final sale and cannot be returned or exchanged.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow 5 to 10 business days for processing depending on your bank.
EU Customers
For orders shipped to the European Union, you have the right to cancel your order within 14 days of delivery. Items must be unused and in original condition. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.